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The Universal Thread makes use of extensive stylesheets, javascript and other related technologies to offer you an interface which allows full flexibility of using the support area. This document describes some technical guidelines in regards to that.

Browsers supported

The Universal Thread support area has been tested with Microsoft Internet Explorer. Although other browsers are not officially supported, individual users have found the Universal Thread to work, without major problems, with Netscape 6.x, Opera 7.x, Mozilla 1.6 or newer and Mozilla Firefox 0.9 or newer.

Base resolution

The base resolution of the Universal Thread is at 1024*768.

Cache issues

We have found that most of the problems reported are being related to cache issues. At first, we suggest you reload the page with F5. If this doesn't work, clear the browser cache and restart the browser.

Opening new windows

This applies to users using AdSubtract, Norton Internet Security, Zone Alarm, Spysubtract and MSN Messenger 6.2, as well as built-in popup blockers in some browsers.

Users using AdSubtract may experience technical difficulties when accessing some functionalities. Some users reported that it was causing a problem when activated. Adjustements could be made in order to fix the problem. See AddSubtract instructions for such a need.

Users using Norton Internet Security should make sure to deactivate "Turn on Window Popup Blocking" from "Ad Blocking" in order to work successfully with the Universal Thread. This utility uses that terminology considering that every new window is in regards to ad advertising and this is really not the case on the Universal Thread as we use them for pick list, account setup and other related purposes.

Users using MSN Messenger 6.2 might have selected the option to include the MSN Toolbar in Internet Explorer. If that has been installed using the Pop-Up Blocker, you would need to setup that option to make sure the Universal Thread can work with it. To do that, click on down arrow to select "Pop-Up Guard Settings", click on the "Allow List" tab and enter universalthread.com, utmag.com and levelextreme.com in the list.

The Universal Thread is opening new windows at various locations for pick lists and related purposes. Such utilities are considering the opening of a new window to be advertisement. This is totally not the case on the Universal Thread. If you have this turn on, you will have to create a filter to accept the ones from the Universal Thread, if you really wish to keep it on.

Users using a Content Server

One user has reported being unable to log in to the Universal Thread from the main page where a content server was in place. We later discovered that the corporate administrators have disabled access to any site using a ~ character in a process. If you experience that situation, you may adjust it in the content server. You may open the door for the Universal Thread site.

Graphic display

We got a report that users using specific video card/driver may experience some graphic display problems when resizing the frame in the messages area. This results in a trace which remains on the screen when doing so.

The following video card/driver have been identified:
  • Matrox Millenium G400/G450, Driver version 5.72.21.0, running on Windows 2000
You may look for updated drivers for potential fix to this problem.

Internet Explorer Privacy

If you set the Internet Explorer Privacy option to High, you might have some problems with the Universal Thread site. For an unknown reason, when being set to High, this would cause a "'parent.FRAMERMENU' is null or not an object" javascript error when logging into the messages area. Having it set to Medium shouldn't cause this behavior.

Internet Explorer security

Some users have experienced difficulties receiving proper content in the messages area frame section when working with Internet Explorer security set to high. Setting it to Medium resolved the issue.

Resizing of windows with Javascript

The Universal Thread makes intensive use of pick list windows and related options which have the need to open a new window and resize it. If you disable that ability, you won't be able to work ok with the Universal Thread.

Users using Internet Explorer may experience difficulties after having made an upgrade. They might have seen their security setting in Internet Options/Security/Custom Level/Miscellaneous/Allow script-initiated Windows without size or position constraints to be changed to Disable. That should be set to Enable.

Users using PopThis need to assure that the Options panel "Prevent Javascript resizing" setting should remain uncheck.

Every click opens in a new window

Once the login is done, if every click opens in a new window, you need to adjust your setting in Internet Explorer. That can be done in Tools/Internet Options. Then, go in General/Tabs/Settings. Make sure "Open links from other programs in" is not checked to "A new window".

Login submits to several tabs under Vista

Users running Internet Explorer under Vista might experience difficulties doing their login. We have discovered that this could trigger the opening of each frame into its own tab. Thus, the interface cannot be loaded properly. Using it that way will make it impossible to work on the site. We haven't been able to locate the exact problem or to find a setting that could rectify the situation. Users running under Vista have switched to Firefox or another browser to avoid the problem. Some users also reported that they were able to run Internet Explorer but had to boot under XP.

Clicking on Login does nothing

When doing the login, if you press Enter or click on the Login image to do the login and nothing happens, this is because your browser security is set to High level. Basically, if you use your browser with this setting, you will not be able to do much on the Internet. The High level disables the Javascript, messages that we are trying to send to provide you information about actions you do on the sites, disables the cookie support so we have no way of knowing who is behind the keyboard assuming you would have done your login successfully, intercepts IFrame functionalities which results in blank areas in the Universal Thread widget which is displayed on the upper right and so on.

We have observed this behavior with Internet Explorer 9. To adjust, simply go in "Internet options", click on Security, and lower the "Security level for this zone" option to Medium-High.

How to enable Javascript?

The disabling of Javascript will make your presence on the Internet a painful one. Basically, it would be like removing the wheels from your car and trying to go the distance. The disabling of Javascript can be related to several security related settings. The most common ones are many times related to the users not even aware that an update of their browser, an installation of a third party security software or anything else that was recently installed on their PC could have triggered an increase of security. We have to remember that most vendors might have the idea that all sites are bad on the Internet and obviously it should not be the case. So, if you end up in that situation, here is a small list of things to look for.
  1. If you have Internet Explorer 9, go in in "Internet options", click on Security, and check if "Security level for this zone" option is set to High. If this is the case, set it to Medium-High.

  2. If you have Internet Explorer 9, you may also add this site to the list of your trusted sites. This usually resolves all situations. To do this, go in "Internet options", click on Security, select Trusted sites, click on Sites, uncheck "Require server verification (https:) for all sites in this zone", click Add, click Close and click OK.

How to enable Cookies?

The following page should come up automatically if your browser is not configured for the support of Cookies. But, if you are repeatly being prompted to log in, it may well be that your username and password are correct but because your browser is rejecting the Cookie, it acts as if your login would not be good. Please, see ViewPageGenericCookieVerification.aspx for more information on how to enable the support of Cookies in your browser.

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